Within these categories, Bank of America ranked first in the following attributes:
· Variety of loan options to choose from
· Length of time from final loan approval to closing
· Competitiveness of interest rates offered
· Accuracy of monthly payment calculation (good faith estimate)
· Reasonableness of closing costs
· Accuracy of payoffs (including previous mortgages and taxes)
· Reasonableness of last-minute requests and changes
· Accuracy of actual closing costs compared to original estimate